|
All
orders receive a "Confirmation Order Number" via e-mail
immediately after submitting the order.
If
you did not receive a confirmation order number, it is possible
that the order did not go through or the e-mail information was
incorrect or not available.
On
occasion we are required to contact customers for confirmation
of the order. If we are unable to reach you by phone, your order
will not be processed until we are able to contact you.
All
inquiries regarding a purchase must refer to the "Confirmation
Order Number."
All
credit cards will be charged in U.S. Dollars.
Orders
are shipped via insured U.P.S. Ground. UPS will not deliver to
a PO Box. Be sure to give us a physical address or the shipment
may be delayed.
You
will receive an e-mail notification with a tracking number when
the order is in transit.
Shipments
outside the continental U.S. may be shipped via US Postal Service
and may be an additional charge based on location.
International
orders may take up to 4-6 weeks for delivery
International
recipients are responsible for any taxes and / or duties.
An
authorized exchange must be requested via e-mail
within 15 days from purchase date. E-mail exchange requests to:
info@americanprohaircare.com
Items
can not be returned for credit. No refunds. Brushes, combs and
hair care are excluded from exchanges.
Original
shipping cost is not refundable.
Merchandise
must be returned prepaid.
Merchandise
must be returned in original packaging with all attachments and
paperwork included. All merchandise will be evaluated and are
subject to retooling and restocking costs.
Delivery
will be refused on all unauthorized packages.
If
an item is out of stock, your order will remain active until
the product can be shipped. Your credit card will not be charged
until your order is shipped.
Orders
are considered active and will be shipped when in stock unless
you receive an order cancellation confirmation via e-mail.
Orders
that have already shipped can not be cancelled.
All
liability and terms of warranty are the sole responsibility of
each manufacturer.
Fraudulent
orders will be pursued and prosecuted to the full extent of the
law.
|